Troubleshooting

Codec issue
Download and run the graphdt.exe (attached) 1. Run the app 2. Select file -> render media file 3. Browse to the video file 4. Create a screen...
Tue, 11 Mar, 2014 at 1:33 PM
Tweak to improve H.264 reliability
In some scenarios it may be necessary to make adjustments to a windows computers filters (codecs). Below is the most common tweak we make after installin...
Mon, 18 Aug, 2014 at 9:04 PM
Video tearing (splitting) Issue
If this is the issue that you are seeing please follow the instructions bellow on a possible solution.   Solution: Click on  the start but...
Mon, 18 Aug, 2014 at 10:04 AM
Powerpoint not working on Windows 10
A full version of Microsoft Powerpoint must be installed for Windows 7+  On Windows 10 you'll also need to run the dcmedia player as an administrator...
Thu, 22 Oct, 2015 at 9:16 AM
Serial Control Issues
Should you be experiencing problems with the serial control of a player: Check that the correct brand of display has been selected Ensure all cables...
Wed, 6 Jan, 2016 at 4:08 PM
DCMedia Video Playback Issues
Enable Windows themes (for proper VSync - eg tearing issues) Try the following in the dcmediaplayer.ini: [dshow] useinternal=0 usevr=(try swi...
Tue, 29 Nov, 2016 at 10:00 AM