If this is the issue that you are seeing please follow the instructions bellow on a possible solution.
Click on the start button
Then right click on My Computer and select Manage
In manage Double Click Services and Applications.
Double Click Services.
In Services locate Themes (this can be done by pressing the letter "T" on your keyboard) once you have located it right click and select Properties.
In the Properties panel change the Startup type to Automatic.
Click Apply then OK and Restart the player this should fix up the issue shown above.