In some scenarios it may be necessary to make adjustments to a windows computers filters (codecs).

Below is the most common tweak we make after installing the Combined Community Codec pack 


If you haven't already installed the CCCP you can follow the instructions in this link

(http://support.aerissolutions.com.au/support/solutions/articles/4000006919) 


Step 1

Download the attached Windows 7 Filter Tweaker


Step 2

Launch on the affected PC


Step 3

Click "preferred decoders"


Step 4

On the left hand side of the screen under "32-bit decoders" change H.264 from "Microsoft" to "LAV Video".